Refund policy
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If not, here’s our simple return & exchange guide:
Return & Exchange Period:
- Requests must be made within 30 days of receiving the product.
- Items must be unused, unopened, and in original condition with all packaging and tags.
Eligible Items:
- Items marked as returnable at purchase.
- Products without damage or defects, with original packaging intact.
Non-Returnable Items:
- Used or damaged items.
- Items beyond the 30-day period.
- Personal or hygiene products (e.g., underwear, swimwear, earrings), unless defective.
How to Return or Exchange:
- Contact customer service with your order number.
- Follow the instructions to ship back the item.
- Once verified, we will process your refund or exchange.
Refunds:
- Processed within 7–14 business days to your original payment method.
- Shipping costs may not be refunded for non-quality returns.
Notes:
- Pack items securely to avoid shipping damage.
- Returns/exchanges only through the original purchase channel.